ciniva logo
  Homepage breadcrumb bullet breadcrumb bullet Customer Service & Support
dent

Customer Service & Support

Customer Service step 1 NEW SALES QUOTE?
If you are requesting a quotation or wish to set up a sales meeting, please click here.



Customer Service step 1 URGENT HOSTING OR EMAIL PROBLEM?
If you use our hosting services, and you have an URGENT problem with email or your website is completely down, you can call, toll-free,
1-877-323-H-O-S-T (4-6-7-8) and press 2 for immediate assistance at all times.(24x7)


Customer Service step 1 URGENT BUG? QUESTION ON YOUR SITE PROGRAMMING?
If you are an existing customer with a question, problems with your website related to programming or design we have provided, or need some changes to your site, please fill out the support ticket below. This is the best way to for us to track your request efficiently and respond to you quickly, usually within one business day, or sooner if the problem is an urgent one.

Please also see our other help resources which may save you time and provide you with needed information on topics such as common email issues, spam management, and search engine optimization.

PLEASE COMPLETE THE CINIVA SUPPORT TICKET FORM BELOW FOR CUSTOMER SERVICE

DOMAIN NAME:
MY NAME:
MY EMAIL ADDRESS:
MY PHONE NUMBER:

Type of support request - please check one:

 Page or Site Problem. Page does not load or throws error, or program does not work properly. Please type or paste the page URL of error below and provide additional information in message area.

Problem Page:

 Technical question. Please enter your question in the message area below.

 New Service Request. Please enter your request in the message area below.

MESSAGE:



Please,enter the code to the left in this field before clicking submit below.*

* Entering this code helps us prevent false requests by verifying that a human being is communicating with us, not an automated solicitation program.



Customer Service step 1OTHER HELP RESOURCES
Other support resources are listed below. These may save you time and effort in finding the answer you need.

CHECK ON EXISTING SUPPORT TICKET

KNOWLEDGE BASE
Concise informational articles on commonly asked questions, i.e. email set-up, reducing spam, statistics, etc.

SEARCH ENGINE OPTIMIZATION
Check out our SEO resource site for lots of FREE information on improving your website's search positioning.

CINIVA DASHBOARD
Collaborative pages for reviewing project schedules, deliverables, and team communications.

SHOPPING CART VIDEO TUTORIALS
Concise audio-visual instructions about important store setup activities for our clients utilizing BVsoftware for their ecommerce websites.

WEBSITE CONTROL PANEL
Click above for access to site administration, email, statistics, and many other resources related to your site. You will need to enter your domain name and administrative ID and password. If you do not know these, please contact Ciniva by phone or through the form to the right.



GENERAL SUPPORT FOR CINIVA SERVICES
757-499-1990
7x24 TOLL-FREE TELEPHONE SUPPORT (EMERGENCY):
1-877-323-H-O-S-T (4678) press '2'

Top of Page
contact button
case studies header
Attractive, Custom Designspangler1.gif
CINIVA believes in bringing your design vision to life. All of our websites are custom designed with your input, never a template used.
Retail E-Commerce Successdpasales.jpg
Dorothy Prentice Aromatherapy increases global visibility through their new online shopping cart, catering to retail and wholesale customers.
Online Donationsdonation.jpg
With CINIVA, churches can accept monetary donations and online registration for special events easily!
Online Database Managementgostaffordva1.jpg
No matter the online storage size needed, CINIVA has the tools to help you maintain any style of database.
Searchable Classifiedshelpwanted.jpg
Turn your website into a functional, searchable job and resume bank for a growing client base.
PPC Management Gets Resultscost_per_click.jpg
Strong campaigns make for high search visibility. Learn how to use Google to increase traffic and business to your website.
Effective E-Mail Marketingblueboxlogo.jpg
Sundays Blue Box Tanning Resort enjoys a healthy customer retention rate thanks to attractive, effective e-mail newsletters.
AMTI For Homeland SecurityAMTI Logo
AMTI specializes in top-quality security and surveillance equipment. CINIVA serves to enhance their online presence.
High Search Rankingsgoog.jpg
Increased visibility in search engines leads to more traffic and more sales. CINIVA can get you noticed.
case table bottom
Ciniva SEO Blog
contact button

Member Better Business Bureau BBBOnline Reliability Program  Successful Meetings Award for Convention Bureau Website
   
 
footer top
© Copyright VNM Group, Inc. dba CINIVA 2006-2007 All Rights Reserved  
About Us footer pipePortfolio footer pipeServices footer pipeCustom Software footer pipeWebsite Marketing footer pipeContact Us footer pipeSite Map footer pipePrivacy Policy Login to the Dashboard
  find out more