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Customer Service & Support

Customer Service step 1 NEW SALES QUOTE?
If you are requesting a quotation or wish to set up a sales meeting, please click here.




Customer Service step 1 URGENT HOSTING OR EMAIL PROBLEM?
If you use our hosting services, and you have an URGENT problem with email or your website is completely down, you can call, toll-free,
1-877-323-H-O-S-T (4-6-7-8) and press 2 for immediate assistance at all times.(24x7)


Customer Service step 1
URGENT BUG? QUESTION ON YOUR SITE PROGRAMMING?
If you are an existing customer with a question, problems with your website related to programming or design we have provided, or need some changes to your site, please fill out the support ticket below. This is the best way to for us to track your request efficiently and respond to you quickly, usually within one business day, or sooner if the problem is an urgent one.


Please also see our other help resources which may save you time and provide you with needed information on topics such as common email issues, spam management, and search engine optimization.

PLEASE COMPLETE THE CINIVA SUPPORT TICKET FORM BELOW FOR CUSTOMER SERVICE

DOMAIN NAME:
MY NAME:
MY EMAIL ADDRESS:
MY PHONE NUMBER:

Type of support request - please check one:

 Page or Site Problem. Page does not load or throws error, or program does not work properly. Please type or paste the page URL of error below and provide additional information in message area.

Problem Page:

 Technical question. Please enter your question in the message area below.

 New Service Request. Please enter your request in the message area below.

MESSAGE:



Please,enter the code to the left in this field before clicking submit below.*

* Entering this code helps us prevent false requests by verifying that a human being is communicating with us, not an automated solicitation program.



Customer Service step 1OTHER HELP RESOURCES
Other support resources are listed below. These may save you time and effort in finding the answer you need.

CHECK ON EXISTING SUPPORT TICKET

KNOWLEDGE BASE
Concise informational articles on commonly asked questions, i.e. email set-up, reducing spam, statistics, etc.

SEARCH ENGINE OPTIMIZATION
Check out our SEO resource site for lots of FREE information on improving your website's search positioning.

CINIVA DASHBOARD
Collaborative pages for reviewing project schedules, deliverables, and team communications.

SHOPPING CART VIDEO TUTORIALS
Concise audio-visual instructions about important store setup activities for our clients utilizing BVsoftware for their ecommerce websites.

WEBSITE CONTROL PANEL
Click above for access to site administration, email, statistics, and many other resources related to your site. You will need to enter your domain name and administrative ID and password. If you do not know these, please contact Ciniva by phone or through the form to the right.



GENERAL SUPPORT FOR CINIVA SERVICES
757-499-1990

7x24 TOLL-FREE TELEPHONE SUPPORT (EMERGENCY):
1-877-323-H-O-S-T (4678) press '2'

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