Mobile Devices for Service Calls

Companies dealing primarily in the B2B industry know the importance of speed and efficiency with regards to service calls. If somebody needs repairs done pronto, you need to be informed as soon as possible and get the job done. Cell phones and text messengers provide good solutions to fast communication, and with the added applications available to you from CINIVA, you can increase your company's availability to your clients.

Imagine a website where customers can log into a private section and send support tickets for repairs and customer service. Normally you would think such message are sent through e-mail, but imagine these message bypassing e-mail and going straight to your workers' cell phones and pagers. It's possible! We've done it for clients, and we can offer the same functionality to you.

Where ever your workers are, just one message sent through your site can alert them to a service call any time of day. Our database programming also allows for safe, efficient storage of customer information, so there's never a lost call.

Contact CINIVA today at 757.499.1990 to learn more about our service call functionality.